Refund Policy
To return a product, email us at:
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after approval send your item to:
Kingz Customs
3/34 Robinson Road,
Bellevue 6056
WA Australia
Returns
To be eligible for a return/refund, your item must be unused/tampered and in the same condition that you received it. Incorrectly packaging of the goods for return shipment may result in damage which can affect the return/refund. If the product is found not to be faulty, the customer may be required to pay the inspection costs (up to the amount of $500 dependent on the originally purchased product). Administrative processing fees may also apply.
Non-returnable items:
- Gift cards
- Products are unable to be return or refunded 14 days after delivery. It is the customers responsibility to check and ensure all parts are included and non-damaged within this time frame. Missing or damaged components will not be able to be replaced 14 days after delivery.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial or no refund is granted:
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Any item not in its original condition, is damaged or missing parts for reasons not due to our error
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Any item that is returned more than 30 days after delivery and entails a restocking fee
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Where the reasoning for the refund is out of our control and there is found to be insufficient grounds for a refund
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No refund will be processed for any change of mind. We encourage customers to read the manufacturing times thoroughly as this will fall under a change of mind.
Refunds (if applicable)
Products are to be returned and inspected before a refund can be processed, we will send you an email to notify you of the outcome of the refund.
If the refund is approved, it will then be processed and a credit will automatically be applied to your credit card or original method of payment. Customers can expect to see the transfer within 14 days, this is subject to bank T&C’s.
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Order Cancellation (if applicable)
All cancellation requests must be made via email to sales@kingzcustoms.com.au (Refunds will not include any applicable card processing fees)
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Where the reasoning for the refund is out of our control and there is found to be insufficient grounds for a refund
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Change of mind. We encourage customers to read the manufacturing times thoroughly as this will fall under a change of mind.
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from the initial order date will be assessed a cancellation fee based on the cumulative time spent by Kingz Customs staff in curating the product, documentation needed to process the order and/or fielding inquiries regarding the order. Ie. 3 hours = 30% deductions off of product cost.
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may also entail an admin fee of $150.
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Late or missing refunds (if applicable)
- If you haven’t received a refund within 14 days of process, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If after this the refund is still not posted, please contact us at sales@kingzcustoms.com.au
Sale items (if applicable)
Unfortunately, sale items cannot be refunded. Unless specified otherwise or found to be suitable for a refund. This includes discount coded items. If refund is found to be suitable only the paid total is applicable for refunds.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, the gift certificate will be mailed to you.
Shipping
Customers are responsible for paying return shipping costs. Any/all shipping costs are non-refundable. If any shipping/other charges are outstanding by the customer, it may be deducted from the refund total.
Shipping time on exchange item/s will vary depending on customer location.
The customer should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.